Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

EU Right of Withdrawal 
If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. You must notify us of your decision to withdraw within this 14-day window. To start a return or cancellation request, sign in to your customer account at: https://shopify.com/73826828439/account

After notifying us, you have a further 14 days to return the item(s) to us. We will refund you within 14 days of receiving the returned goods, using the same payment method you used for the original purchase. We will also refund the standard outbound shipping cost — we do not refund premium or express shipping upgrades.

Return shipping costs for EU withdrawals are at the customer's expense unless the item is faulty or incorrect.

Exemptions 
The right of withdrawal does not apply to: custom or personalised items, perishable goods, sealed goods that are not suitable for return due to health or hygiene reasons once opened, or digital content once download has begun.

General Return Conditions 
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at ashane8432@outlook.com. Please note that returns will need to be sent to: F2, Building 8, No. 89, Siyuan Road, Yidong Industrial Zone, Niansanli Street, Yiwu, Zhejiang, China. Items sent back without first requesting a return will not be accepted.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exchanges 
The fastest way to get what you want is to return the item and make a separate purchase once the return is accepted.

Refunds 
Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at ashane8432@outlook.com.