Frequently asked questions
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Delivery estimates vary by destination. However delivery usually takes 7-10 days but can extend to 15 days during heavy volume.
We accept all major credit/debit cards, PayPal, and other secure checkout options available at checkout.
Yes, we absolutely accept returns and refunds within 30 days. However, before submitting a refund request, please review the store's returns policy for eligibility, timeframes, and instructions before sending an item back.
You can reach us anytime through our contact form or email at serenovahomestore@gmail.com, and we'll get back to you within 24–48 hours.